TripSplit support
Let’s get your split
back on track.
TripSplit works offline and has no account. Start by checking that you have the latest App Store version, then restart the app if something does not look right.
Receipt scanning
Use a bright, flat photo with the full receipt visible. Review every recognized item and total before saving.
Settlement results
TripSplit calculates the smallest practical set of transfers from the items and payers you entered.
Backup and restore
Export a versioned JSON backup from Settings. Backups include split details but never receipt photos.
Delete app data
Use Settings > Delete all data to remove the local split database after two confirmations.
Before contacting support
Please include:
- The TripSplit version shown in Settings.
- Your iPhone model and iOS version.
- A short description of what happened and when.
Do not include receipt images, recognized receipt text, participant names, backup files, or settlement amounts unless they are essential. Redact personal information from screenshots and logs.
Contact support
For app help, email melonryou@gmail.com.
For privacy requests, email melonryou@gmail.com or read our Privacy Policy.